Skills & Competencies for PC Maintenance Technician II

PC Maintenance Technician II job profile

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JOB SUMMARY for PC Maintenance Technician II

Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

JOB RESPONSIBILITIES for PC Maintenance Technician II

Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires.

PC Maintenance Technician II SALARY RANGE

BASE 50%
$60,303
TOTAL 50%
$61,412
Job Level
A02
Job Code
IT10000069
Education/Degree
Associate's Degree
Reports To
Project Leader or Supervisor

PC Maintenance Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Maintenance Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for PC Maintenance Technician II

1 Industry Competency – Equipment Diagnostics
Proficiency Level -2
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Lists the basic functions and features of equipment diagnostics tools.
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Level 2 Behaviors
(Light Experience)
Supports the equipment analysis, troubleshooting, diagnostics, and repair to minimize production downtime.
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Level 3 Behaviors
(Moderate Experience)
Utilizes diagnostic software and testing equipment to determine and troubleshoot defective electronics.
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Level 4 Behaviors
(Extensive Experience)
Oversees laboratory analysis and ensure that testing is being completed per quality standards.
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Level 5 Behaviors
(Mastery)
Sets guidelines on the proper use and maintenance of all equipment diagnostics.
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2 Industry Competency – Hardware Troubleshooting
Proficiency Level -2
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Names the processes used in troubleshooting hardware components including computers, printers, and other components.
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Level 2 Behaviors
(Light Experience)
Supports users by answering questions and troubleshooting basic problems related to computer systems hardware.
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Level 3 Behaviors
(Moderate Experience)
Works with end users to identify and deliver required PC service levels.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement on the daily hardware troubleshooting procedures and methods.
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Level 5 Behaviors
(Mastery)
Refines rules, policies, and protocols related to hardware troubleshooting to keep alignment with business requirements.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

6 general skills or competencies (Job family competencies) for PC Maintenance Technician II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
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2 Job Family Competencies – Computer Hardware
Proficiency Level -2
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step procedures for installing computer hardware.
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Level 2 Behaviors
(Light Experience)
Tests the compatibility of software applications on our computer hardware.
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Level 3 Behaviors
(Moderate Experience)
Tests and debugs computer hardware to identify functional or performance issues.
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Level 4 Behaviors
(Extensive Experience)
Recommends innovative ways to troubleshoot complex computer hardware issues across our organization.
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Level 5 Behaviors
(Mastery)
Leads the set-up of computer hardware to increase our organization's operational efficiency.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for PC Maintenance Technician II

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

Summary of PC Maintenance Technician II skills and competencies

There are 2 hard skills for PC Maintenance Technician II, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician II, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician II, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician II, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be proficient in Maintaining Focus.

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